PRIVACY POLICY

EFFECTIVE DATE: November 17, 2021

This Privacy Policy is to inform you about the collection, use and disclosure of Personal Information by Sustainable Wellness NOW (“the Company”, “we” or “us”) when you visit our website (“Site”) or use our Services. By accessing our Site and/or using our Services, you agree that we may collect your personal information and you voluntarily consent to the collection, use, disclosure and transfer of your personal information in accordance with this Privacy Policy. If you do not agree to the terms of this Policy, please do not use the Site.

WHO WE ARE

At Sustainable Wellness NOW, we are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information (“Personal Information”). As part of this commitment, our Privacy Policy governs our actions as they relate to the collection, use and disclosure of Personal Information. Our Privacy Policy is based upon the values set by the Canadian Standards Association’s (“CSA”) Model Code for the Protection of Personal Information and Canada’s Personal Information Protection and Electronic Documents Act, all substantially similar provincial legislation, and the European Union’s General Data Protection Regulation (collectively, the “Privacy Laws”).

We are accountable for all personal information under our control. The Company’s data controller is its owner, Virginia Dawson, who is designated as responsible for this Privacy Policy. If you have any questions or concerns about this policy or our privacy practices, you may contact her anytime at +1 613-558-8474, virginia@sustainablewellnessnow.ca.

WHAT PERSONAL INFORMATION DO WE COLLECT

We collect Personal Information about you as an individual that identifies you and that can be used to contact you. This includes such information as your name, birth date, e-mail address, mailing address, business address, telephone number, banking information, credit card number, and other related information. It may also include information about your health and fitness goals if you have communicated these to us. We collect this Personal Information from you in person, over the telephone, online forms or by corresponding with you via mail, facsimile, email or the Internet.

WHY DO WE COLLECT PERSONAL INFORMATION

Analytics

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

Visitor Data

For form block submissions

When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. We also share this information with FloDesk for storage and with Zapier for data porting.

For website visitors

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

Squarespace needs the data to run this website and to protect and improve its platform and services. Squarespace analyzes the data in a depersonalized form.

For member area subscribers

When you subscribe and purchase a membership on this website, we collect personal information from you to enable your member areas access. We may collect information like your:

  • Billing and shipping address

  • Details relating to your subscription

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our website hosting provider so that they can provide exclusive member area hosting services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

Customer Accounts

If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service. This information may include your:

  • Billing and shipping address(es)

  • Details about your orders (for example, your shirt size)

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our website hosting provider, so they can provide website services to us.

Scheduling

When you schedule an appointment by booking on this website, we collect personal information from you to complete the booking. We may collect information like your:

  • Name

  • Email address

  • Phone number

  • Details relating to your appointment (for example, who referred you)

  • Files you uploaded

We share this information with Squarespace, our scheduling service provider so that they can provide online booking services to us.

Emails

Marketing emails

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

Order and account emails

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

Order and account emails

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

  • You’ve created a customer account

  • Your customer account password has been reset or updated

  • You’ve made a purchase

  • Your order has shipped

  • It’s not possible to unsubscribe from these messages.

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.


Fonts

This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers, where the font files are stored, may receive personal information about you, including:

  • Information about your browser, network, or device

  • Your IP address

THIRD-PARTY SERVICES

Sustainable Wellness NOW uses Arketa for Customer Accounts and Scheduling. Please refer to Arketa’s Privacy Policy for more information. 

LINKED WEBSITES

Our Site may contain links to other third-party websites that are not governed by this Privacy Policy. Although we endeavour to only link to websites with high privacy standards, our Privacy Policy will no longer apply once you leave our Site. As such, we strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

CONSENT FOR COLLECTION OF PERSONAL INFORMATION

Your knowledge and consent are required for the collection, use or disclosure of your Personal Information, except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or Services. We will not require you to consent to the collection, use, or disclosure of information as a condition to the supply of a product or Service, except as required to be able to supply the product or Service.

WHEN DO WE USE OR DISCLOSE PERSONAL INFORMATION

We will only use or disclose your Personal Information for the purpose for which it was collected, except with your consent or as required by law. We do not trade, sell, barter, or give away Personal Information to anyone.

In some instances, we may be required to disclose your Personal Information in order to administer our programs and services; this includes, for example, to third-party companies and/or individuals hired by us (“Service Providers”) to facilitate our Services, provide the Services on our behalf, perform other related services or assist us in analysing how our Services are used (e.g. hosting or operating our Services or Sites, processing credit card payments, sending marketing communications). These Service Providers may have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. We carefully select our Service Providers to ensure that your privacy and Personal Information are protected and that our Privacy Policy is fully adhered to.

HOW DO WE PROTECT YOUR INFORMATION

We respect the privacy of our clients and Site visitors/users and work to protect that privacy as much as possible. Standard security measures that we use include secure locks on filing cabinets and using industry-standard techniques such as firewalls, encryption, intrusion detection and restricted access to computers. While we take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access or disclosure, it is important to remember that no method of transmission over the internet or through electronic storage is 100% secure.

HOW LONG DO WE RETAIN YOUR PERSONAL INFORMATION

We will retain your Personal Information only as long as is necessary to fulfil the purpose for which we collected it. In some cases, however, legal reporting or retention requirements necessitate that we retain information for a specific amount of time. In general, we retain Personal Information for a period not longer than six (6) years, in secure storage.

HOW CAN I UPDATE OR ACCESS MY PERSONAL INFORMATION

We make every effort to keep your Personal Information as accurate, complete, current and relevant as necessary for the identified purposes. We do not, however, routinely update Personal Information.

If you would like to access, verify and/or update your Personal Information, you can make a written request by email addressed to Virginia Dawson at the address listed above. We will be happy to provide you with the information we can on the existence, use and disclosure of your Personal Information. In certain circumstances permitted by law, however, we may not be able to disclose all information to you. For example, we may not disclose information relating to you if other individuals are referenced or if there are legal, security or commercial proprietary restrictions. In these cases, we will clearly explain the reason for this lack of access.

TRANSFER OF INFORMATION

Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside Canada and choose to provide information to us, please note that we may transfer the information, including Personal Information, to Canada and/or the United States for processing. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all the steps reasonably necessary to ensure that your Personal Information is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Information will take place to an organisation or a country unless there are adequate controls in place to protect your Personal Information and other information.

PRIVACY OF MINORS

Protecting the privacy of minors is especially important to us. We do not collect Personal Information from anyone under the age of 18 without parent or guardian consent. If you are a parent or guardian and you are aware that your minor has provided us with Personal Information, please contact us immediately. If we become aware that Personal Information of persons less than 18 years of age has been collected through our Site, we will take the appropriate steps to delete this information.

CHANGES TO THE PRIVACY POLICY

We may update our Privacy Policy from time to time, you will not be notified of any changes by email. You are encouraged to check the Site frequently for notices to identify changes to the Privacy Policy that may be of interest to you. Any use of the Site following the date on which we implement changes to this Privacy Policy or post a notice constitutes your acceptance of all such changes.

CUSTOMER QUESTIONS, COMPLAINTS AND SUGGESTIONS

If you have any questions or concerns about our Privacy Policy or our privacy practices, please contact us at +1 613-558-8474, virginia@sustainablewellnessnow.ca. We will attempt to respond to any requests regarding Personal Information in 5-7 days after receipt of such request.

FOR EUROPEAN ECONOMIC AREA RESIDENTS

If you are a resident of the European Economic Area (EEA) or are accessing this site from within the EEA, you may have certain data protection rights including:

  • The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you

  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete

  • The right to object. You have the right to object to our processing of your Personal Data

  • The right of restriction. You have the right to request that we restrict the processing of your personal information

  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format

  • The right to withdraw consent. You also have the right to withdraw your consent at any time where the Company relied on your consent to process your personal information

To make a request to exercise any of these rights, please contact us at +1 613-558-8474, virginia@sustainablewellnessnow.ca. 

Where you believe that the Company has not complied with its obligations under this Privacy Policy or European law, you also have the right to make a complaint to an EU Data Protection Authority. The legal basis for collecting and using the data described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect it. The Company may process your Personal Information because:

  • You have given us permission to do so

  • We need to perform a Service to uphold our contract with you

  • The processing is in our legitimate interests and it is not overridden by your rights, or

  • To comply with the law